General Policies

 

ORDER CONCERNS / REFUNDS / EXCHANGES

Please review your order immediately upon receipt to make sure that it meets your expectations.  If you have any concerns, we kindly ask that you notify us within 24 HOURS so that we may address your order in a timely manner.  We are not responsible for any issues brought to our attention after this 24-hour period, but will try our best to resolve all outstanding matters. 

ALL SALES ARE FINAL.  Product exchanges and refunds are not allowed once your order has been delivered.  You may be responsible for additional handling fees that may result from any offered resolutions.  Please note that chicken weights may vary +/- 5% from their stated per pack or per kg weight.  Billing for B2B clients may be on a per pack or per kg basis, depending on the size of the order.  Most orders >100kg are billed after delivery, on a per kg basis.

For any products in question that are in your possession, please take SEVERAL PRODUCT PHOTOS and submit those along with your concerns. 

Please send us an email at sales@crazyacresph.com or Viber at 0956 895 2529 regarding your concerns.

DELIVERY TIMES / CHANGES

Most deliveries are handled by LALAMove or Grab.  If your order is en route (has been picked up by LALAMove or Grab) and you or a representative is not able to receive your order, you may be responsible for paying additional delivery fees.

Deliveries are usually scheduled Monday through Friday from noon until early evening.  Those times are not exclusive and may vary.  B2B deliveries may be handled by our in-house drivers on a different schedule.

Inclement weather, holidays, and government travel restrictions.  On occasion, deliveries are difficult or impossible to schedule during such times.  We kindly ask for your patience and understanding if you are experiencing delayed deliveries.  Our team will try our best to provide regular order updates.

CHICKEN / INVENTORY & HANDLING

You may receive your chicken frozen, chilled, or a combination thereof.  While we try our best to deliver everything blast frozen to our customers, our dressing plant schedule may require us to send some items chilled.  All items are guaranteed fresh, of course.  Chicken weights may vary +/- 5% from their stated per pack or per kg weight.

Inventory.  The poultry market may adversely affect our chicken supply without notice.  We are not a typical butcher or grocer that carries inventory.  Thus, from time to time, we may not be able to fulfill an order.